Privacy policy

Website: https://www.14sneakers.com
Contact: 14sneakershop@gmail.com

1. Overview

This Privacy Policy describes how 14Sneakers (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from 14sneakers.com (the “Site”).

2. Personal Information We Collect

We collect several types of personal information in connection with your interactions with our Site.

Information you provide to us directly

This may include:

  • Contact Data: Your first and last name, email address, billing and shipping addresses, and phone number.

  • Account Data: If you create an account, we collect your username, password, and account preferences.

  • Order Data: Purchase details, payment information (processed securely through third-party payment providers), and delivery information.

  • Gift or third-party data: If you purchase a gift for someone else, we may collect their name, delivery address, and phone number. Please only share such information with their consent.

  • Communications: Information you share when contacting us (e.g., via email or forms), customer service requests, surveys, or feedback.

  • Marketing Data: Your preferences for receiving promotional messages or updates from us.

Information we collect automatically

When you use our Site, we automatically collect certain information, including:

  • Device Data: Type of device, operating system version, browser type, IP address, screen resolution, and general location (city or region).

  • Usage Data: Pages viewed, time spent on pages, referring website, and navigation patterns.

  • Cookies and similar technologies: We use cookies and web beacons to enhance user experience, analyze traffic, and personalize content and ads.

Information from other sources

We may also obtain information about you from:

  • Advertising and marketing partners.

  • Data providers and analytics services.

  • Publicly available sources (e.g., social media platforms).

  • Third-party login providers (e.g., Google, Facebook) if you choose to log in through them.

3. How We Use Your Personal Information

We use your information for the following purposes:

  • To operate our business and fulfill your orders:

    • Process and ship your purchases.

    • Provide order confirmations, invoices, and updates.

    • Manage your account and authentication.

  • Customer support:

    • Respond to your requests, questions, or complaints.

  • Marketing and promotions:

    • Send you updates, offers, or promotional content (where permitted by law). You can opt out at any time.

  • Research and development:

    • Improve our products, website functionality, and user experience.

  • Fraud prevention and security:

    • Detect and prevent fraudulent transactions or unauthorized access.

  • Legal compliance:

    • Comply with legal obligations or governmental requests.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the UK, we process your personal data under the following legal bases:

  • Your consent.

  • The performance of a contract (to fulfill your purchase or provide requested services).

  • Legal obligations.

  • Legitimate interests, such as improving our services and preventing fraud, provided these do not override your fundamental rights.

5. Retention of Data

We retain your personal information as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.
If you wish to delete your information, please contact us at 14sneakershop@gmail.com.

6. Automated Decision-Making

We do not engage in fully automated decision-making that produces legal or significant effects.
However, our payment processor (Shopify) may use limited automated systems to detect and prevent fraudulent transactions.

7. Sharing Your Personal Information

We may share your information with:

  • Service Providers: Shipping carriers, payment processors, customer support, marketing, and analytics partners.

  • Advertising Partners: For personalized ads and remarketing (e.g., Meta, Google Ads).

  • Affiliates and subsidiaries related to 14Sneakers.

  • Professional Advisors: Accountants, auditors, and legal advisors when necessary.

  • Authorities: Law enforcement or governmental bodies where required by law.

  • In business transfers: In the event of a merger, sale, or acquisition of our business or assets.

We do not sell your personal information.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize you on return visits.

  • Keep your shopping cart active.

  • Analyze traffic and performance.

  • Deliver personalized advertising.

You can control or delete cookies through your browser settings.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and obtain a copy of your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent at any time.

  • Object to or restrict data processing.

  • Request data portability.

To exercise your rights, contact us at 14sneakershop@gmail.com.

10. International Transfers

Your data may be transferred and processed in countries other than your own (for example, the United States), where privacy laws may differ.
We take reasonable steps to ensure your information is handled securely and in accordance with this Policy.

11. Security

We implement technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
However, no online system can be completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect information from minors.
If you believe a minor has provided us with personal data, please contact us immediately for removal.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
The updated version will always be posted on our website with the “Effective Date” revised.

14. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us at:
📧 14sneakershop@gmail.com
🌐 https://www.14sneakers.com