Refund policy

Website: https://www.14sneakers.com
Contact: 14sneakershop@gmail.com

Our Commitment

We want you to love your purchase and we work hard to deliver only the highest quality products.
However, if there’s an issue with your order, we’re here to help.

We offer a full refund or exchange only in the following cases:

  • The product has not been shipped, or

  • The product arrives damaged or defective.

In these cases, you may choose between a full refund or an exchange for another item.
To be eligible, you must contact us within 48 hours of receiving your order.

Return Conditions

To qualify for a return or exchange:

  • The item must be returned within 10 days of delivery.

  • The item must be unused, unwashed, and in its original condition.

  • All original tags and packaging must be attached.

  • The return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.

We recommend using a trackable shipping service for returns, as we are not responsible for lost packages.

Non-Returnable Items

Unless there is a verified quality issue, the following items cannot be returned or exchanged:

  • Special or limited-edition products

  • Final sale items

  • Gift cards or promotional items

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at
📧 14sneakershop@gmail.com
Include:

  • Your order number

  • Photos or videos showing the issue

Our team will review your request and offer a replacement or refund as soon as possible.

How to Request a Return

To start the return process:

  1. Contact us via email at 14sneakershop@gmail.com or send us a direct message on our Instagram page @14sneakers.

  2. Include your order number, reason for return, and supporting photos (if applicable).

  3. Once approved, we’ll provide you with return instructions and the return address.

Refund Processing

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method.
Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

Important Notes

  • Returns sent without prior authorization will not be accepted.

  • We reserve the right to reject any return that does not meet the above conditions.

  • 14Sneakers is not responsible for shipping delays, lost parcels, or damages caused by carriers during the return process.

Need Help?

If you have questions about your order or return, contact us anytime at:
📧 14sneakershop@gmail.com
Our support team will be happy to assist you.