Terms of service

Website: https://www.14sneakers.com
Contact: 14sneakershop@gmail.com
Entity: 14Sneakers

1) Overview & Acceptance

Welcome to 14Sneakers (the “Site,” “we,” “us,” or “our”). By accessing or using the Site, creating an account, or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and any additional policies referenced here (collectively, the “Agreement”). If you do not agree, do not use the Site.

We may update these Terms at any time by posting a revised version on the Site. Your continued use after changes are posted constitutes acceptance.

2) Eligibility

You must be at least 16 years old (or the age of majority in your jurisdiction) to use the Site. If you are under the age of majority, you must have permission from a parent or legal guardian.

3) Account Registration & Security

You may need an account to place orders or access certain features. You are responsible for:

  • providing accurate and complete information;

  • maintaining the confidentiality of your login credentials;

  • all activities that occur under your account.
    Notify us immediately of any unauthorized use.

We reserve the right to refuse service, suspend, or terminate accounts at our discretion.

4) Products, Availability & Pricing

We aim to display accurate product information, including colors, images, descriptions, and pricing. Minor variances may occur due to screen settings or supplier changes.

  • Availability: Products may be limited or unavailable; we may discontinue items at any time.

  • Errors: We may correct errors or omissions (including pricing) and cancel orders affected by such errors, with a full refund where applicable.

  • Taxes & Duties: Prices may exclude taxes, duties, and shipping unless stated. You are responsible for any import duties or customs charges.

5) Orders & Acceptance

Your order is an offer to buy. We may accept or decline any order after it is placed. Order acceptance occurs when we issue an order confirmation or ship the product, whichever happens first. We may cancel an order due to stock issues, suspected fraud, pricing or listing errors, inability to verify payment, or any other legitimate reason. If canceled, you’ll receive a refund for any amount charged.

6) Payments

We accept the payment methods shown at checkout (e.g., credit/debit cards, digital wallets, BNPL where available).

  • You authorize us and our payment processors to charge your selected method for the total order amount.

  • We do not store full card details; payments are processed securely via third-party providers.

  • If a payment fails or is reversed, we may suspend or cancel your order.

7) Shipping, Delivery & Risk of Loss

Shipping options, costs, and estimated delivery times are shown at checkout and/or in our Shipping Policy. Title and risk of loss pass to you upon our delivery of the order to the carrier. We are not responsible for delays caused by carriers, customs, or events beyond our control.

8) Returns, Refunds & Exchanges

Please review our Refund Policy for full details, including how to initiate a return, conditions for returns (e.g., unworn/unused with original tags and packaging), non-returnable items (e.g., final sale), and any fees.

  • EU/UK Consumers – Right of Withdrawal: If you are an EU/UK consumer purchasing online, you may have a legal right to withdraw from your purchase within 14 days of delivery without giving any reason. This right may not apply to certain categories (e.g., personalized items). You must notify us within the 14-day period and return goods as instructed; you may bear return shipping costs unless otherwise stated in our Refund Policy.

9) Promotions, Gift Cards & Discount Codes

Promotions and discount codes are subject to their specific terms and may be modified or withdrawn at any time. Unless prohibited by law, promotions are non-transferable, not redeemable for cash, and valid only for purchases made during the promotional period. Gift cards, where offered, are subject to the terms provided at purchase.

10) User Content & Reviews

If you submit reviews, photos, comments, or other content (“User Content”), you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display such content in any media. You represent that you own or have the right to submit the User Content and that it does not infringe any third-party rights or violate applicable law. We may monitor, edit, or remove User Content at our discretion.

11) Acceptable Use & Prohibited Conduct

You agree not to:

  • use the Site for unlawful, fraudulent, or harmful purposes;

  • attempt to interfere with the Site’s security or operation;

  • scrape, crawl, or use automated means to access the Site without permission;

  • upload or transmit malware;

  • infringe intellectual property or privacy rights;

  • misrepresent your identity or affiliation.

We may investigate and take appropriate action (including account termination and legal steps) for violations.

12) Intellectual Property

All content on the Site—including text, graphics, logos, images, videos, product names, and the compilation thereof—is owned by or licensed to 14Sneakers and is protected by intellectual property laws. You may not use our trademarks or content without our prior written consent, except as permitted by mandatory law.

13) Third-Party Services & Links

The Site may link to third-party websites or services (e.g., payment processors, social platforms). We are not responsible for their content, policies, or practices. Your use of third-party services is at your own risk and subject to the third party’s terms.

14) Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and share personal information. Please review it carefully.

15) Warranties & Disclaimers

Except as expressly stated in these Terms or required by law, the Site and all products and services are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses.

Consumer Rights: Nothing in these Terms limits statutory rights that cannot be excluded under applicable law (e.g., legal guarantee of conformity for EU consumers).

16) Limitation of Liability

To the maximum extent permitted by law, 14Sneakers and its directors, officers, employees, affiliates, agents, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of the Site or purchase of products, even if advised of the possibility of such damages.

Where liability cannot be excluded, it shall be limited to the amount you paid for the product(s) giving rise to the claim or, if no purchase is involved, EUR 100 (or the equivalent in local currency), whichever is greater.

17) Indemnification

You agree to indemnify and hold harmless 14Sneakers and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your misuse of the Site, or your violation of any law or third-party rights.

18) Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, extreme weather, natural disasters, war, terrorism, labor disputes, governmental actions, internet or power outages, or disruptions to carriers or suppliers.

19) Governing Law & Dispute Resolution

These Terms are governed by the laws of Spain (without regard to conflict of law rules), and the courts of [Barcelona/Madrid—choose one] shall have exclusive jurisdiction, except that consumers may enjoy mandatory protections and forum rights under the laws of their country of residence.

EU/UK Consumers: You may also submit disputes for online resolution to the European Commission’s ODR platform: https://ec.europa.eu/consumers/odr

20) Severability & Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. These Terms, together with the policies referenced herein, constitute the entire agreement between you and 14Sneakers regarding the Site.

21) Contact Us

Questions about these Terms?
Email: 14sneakershop@gmail.com